斗战神监神者的呼唤,重生吕布之三国争霸,易瑞沙
1.0 Background information of Apple苹果背景信息
苹果公司是美国的一家高科技公司。成立于1976年，致力于电子产品、计算机软件、在线服务和个人电脑的设计、开发和销售（Arruda Filho和Lennon，2011年）。自苹果诞生以来，它的发展并不总是一帆风顺的。1985年，由于苹果此前未能推出产品，当时的首席执行官乔布斯离开了苹果。1993年，由于年复一年的经营不善，苹果的市场份额从20%下降到了5%（Lazonick、Mazzucato和Tulum，2013年；Kubilay，2015年）。1997年之后，乔布斯重返苹果，推出了一系列成功的产品，包括iPod、iTunes付费音乐下载平台以及后来的iMac iPhone、iPad等产品。这些成功的产品让苹果在2016年的世界500强排行榜上名列第9（Filieri和Lin，2017年；Kubilay，2015年）。苹果的巨大成功不仅与它的优秀产品有关，而且与它的特殊品牌管理战略密切相关。全球最大的品牌咨询公司Interbrand于2017年发布了全球最具价值的品牌名单。苹果品牌价值18420亿美元，位居榜首（Interbrand，2017年），今年是苹果连续五年蝉联王位的一年，显示了苹果品牌战略的成功，对苹果品牌战略的研究是一件非常有价值的事情。本文首先回顾了品牌管理战略的理论，然后根据这些理论对苹果的品牌战略进行分析，对苹果的品牌战略的不足之处提出建议。
Apple Inc. is a high-tech company in the United States. It was founded in 1976 and it is committed to the design, development and sales of electronic products, computer software, online services and personal computers (Arruda-Filho and Lennon, 2011). Apple has not always been smooth in its development since its birth. In 1985 due to Apple's previous failure of launching products, Jobs, who was its CEO at that time, left Apple. In 1993, due to poor business year after year, Apple's market share has dropped from 20% to 5% (Lazonick, Mazzucato and Tulum, 2013; Kubilay, 2015). After 1997, Jobs returned to Apple and launched a series of successful products, including the introduction of iPod, the iTunes paid music download platform, and later imac iphone, ipad and other products. These successful products let Apple rank No. 9 in the World Top 500 list in 2016 (Filieri and Lin, 2017;Kubilay, 2015). Apple's great success is not only related to its excellent products, but also closely related to its special brand management strategy. The world's largest brand consulting firm named Interbrand released the world's most valuable brand list in 2017. With 1842 billion US dollars in the value of the brand, Apple ranked first (Interbrand, 2017), and this year is Apple's reelection of the throne for five consecutive years in this list, which shows how successful Apple's brand strategy is, study on Apple's brand strategy is a very valuable thing. This essay first of all reviews the theory of brand management strategy, and then according to these theories to analyze Apple's brand strategy to make recommendations on Apple's brand strategy about its deficiencies.
2.0 Brand positioning品牌定位
从品牌定位的角度来看，苹果采取了集中营销，即苹果将自己定位为高端电子技术品牌，只面向高端电子产品市场进行营销。
苹果的目标消费者主要是一群追求时尚、热爱潮流的年轻人，当然也有一些高收入、高层次的人，为了满足目标客户的需求，苹果把自己的产品定位为功能强大的高端电子产品，它充满了科学、技术和敬业精神，在市场上占有一席之地。esign拥有精致独特的个性和品味（Kubilay，2015年）。
From the perspective of brand positioning, Apple adopts focused marketing, namely, Apple positions itself as a high-end electronic technology brand and carries out marketing only towards high-level electronic goods market.
Apple's target consumers are mainly a group young people who pursue fashion and love the trend, of course, there are also some of these high-income, high-level people, to meet the needs of target customers, Apple positions its products as high-end electronic products with powerful functions, it is full of science, technology and hommization, the design has refined and unique personality and taste (Kubilay, 2015).
3.0 Marketing mix 营销组合
Apple is always in a certain range of costs to continuously improve products, services to meet customer demand for Apple products or services (Kubilay, 2015). For example, a simple MP3 can be transformed by Apple and make it become an iPod, the simple and personalized shape, powerful features and user-friendly settings will make almost every young people be willing to have an iPod. As Apple's product strategy over the years in the minds of consumers, Apple's products mean innovation, personality and hommization, excellence (Lazonick, Mazzucato and Tulum, 2013; Kubilay, 2015), when Apple achieves its success, almost every enterprise has began to study it and expects to imitate its success, some of the enterprises’ products also did make a lot of progress, but Apple's long-term accumulation of product reputation is difficult to be imitated and beyond by the competitors, it always has a part of the very loyal consumers (Truong, Klink, Simmons, Grinstein and Palmer, 2017; Kubilay, 2015).
From the price point of view, Apple's product price is positioned in the high-end market, price of Apple's products is 15% -50% higher than price of similar products of its main competitors, and Apple has a strict control of the discount rate and frequency of price cutting, consumers are difficult to buy Apple products with too low price in the market (Kubilay, 2015). Apple's high-end pricing strategy and Apple’s brand positioning are consistent, while Apple's restrictions on the discount ensure both Apple’s market positioning and the interests of consumers, so that consumers who have purchased Apple products will not regret the purchase because of Apple’s over-discount.
One of Apple's most important sales places is its store. However, Apple's store is not just a place to sell its products, it is also a place to promote Apple's brand and image. It is decorated in fashion, it is arranged like a modern museum which provides consumers with personalized service, where consumers can get what they need related to Apple products (Azize, Cemal and Hakan, 2012; Kubilay, 2015), and the service personnel try to meet consumer demand rather than rush to persuade consumers to buy and cause consumers’ resentment, consumers here can get a great consumer experience (Arruda-Filho and Lennon, 2011; Kubilay, 2015), Apple's store becomes a window for consumers to feel Apple products and services, it has also become a platform to promote Apple's brand image, what consumers acquire in Apple stores is not just Apple's products and services, and Apple acquires the consumers’ satisfaction and loyalty to the brand.
Apple is not only unique in product innovation, its brand communication means are also unique. For example, all of its product boxes are stylish and small, they look very warm and attractive; material of the surface is smooth and easy to be touched, indicating Apple brand's high-end, stylish and refined characteristics (Filieri and Lin, 2017; Kubilay, 2015).. Apple's advertising is also everywhere. In the CBD of all big cities around the world, there is a huge advertising show of Apple. Its advertising idea is also evocative, Apple uploads it to YouTube or social media, then users can play again and again, in addition, Apple generally chooses high-priced, high-quality advertising media, including fashion magazines and the world professional baseball tournament etc., its advertising never appears in low-cost media. Apple's advertising spending for each fiscal year is so high that its global advertising costs is more than $ 500 million (Montgomerie and Roscoe, 2013; Kubilay, 2015).
4.0 Brand equity
This section analyzes Apple's brand equity based on brand equity pyramid theory.
4.1 Brand identity
Apple's logo is an apple bitten, this logo is recognized as one of the world's best signs. The logo is simple and stylish, which is consistent with the appearance of its products. Using a bitten apple rather than an entire apple as a sign breaks people's habitual thinking and reflects Apple's innovative spirit, people-oriented spirit. Apple's logo change the past kind of cold brand image of science and technology products, consumers can easily distinguish between Apple’s logo and logos of other electronic products.
4.2 Brand meaning
Because of Adam and Eve’s story, as well as Newton's story, Apple was widely remembered, Apple uses an apple as a sign, showing that Apple's brand meaning is that their products will have a huge impact on the human society, like what those stories did, to change people's way of life. Apple's success has also confirmed that their brand meaning is true, so Apple is also considered to be the third important apple after Adam and Eve’s, Newton’s apples in the history of mankind, which is undoubtedly the biggest praise for the Apple brand.
4.3 Brand response
Apple's marketing strategy makes their products become one of the world's best-selling products, consumers have a lot of positive response for the Apple brand, such as: Apple product repair rate is low, so that consumers know Apple's quality is one of the best; Apple's design and software system let consumers know that Apple products are stylish and user-friendly products with high-tech. Of course, Apple's price strategy also allows consumers to understand that Apple is a high-end electronic product brand. |
