ASSESSOR NAME: …………………………………………… ASSESSOR SIGNATURE:…………………………………….Date:…………….
In the event of a US appearing in the “Result” box, the following procedure will be followed:
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Software Name Computer Licence Number
Windows XP Server, Laptop, workstations x2
Microsoft Office 2003 Server, Laptop, workstations x2
CASE STUDY: House Angels
House Angels is a domestic cleaning agency run by 45 year old Sarah Diaz. She is in her fourth month of trading and operates from her home office.
At present Sarah has thirteen cleaners on her books and twenty regular clients, most of whom she got through word of mouth. Sarah has figured out she needs between 100 - 150 clients on her books by the end of twelve months in order to reach her cash flow projections.
Sarah has to keep detailed records about each of her clients and each of her cleaners. If she does achieve her anticipated number of 150 clients by the end of the year, she will need a minimum of 150 client files. Client files would include the client's contact details, contract details (if applicable), and the length in hours of each service, the preferred day and the frequency (weekly, daily etc). Sarah also needs to make notes if clients have special needs or requests such as rooms not to clean (spare rooms perhaps) or when and where to dispose of rubbish.
Sarah also needs files on each of her cleaners. By the end of the year there could be several hundred of them on her books. At present both types of records are kept in the same drawer in her filing cabinet. They are colour coded to represent the type of file (staff or customer). If business continues to grow as it has been, Sarah may need to buy a new filing cabinet. There is a large pile of papers including clients' contracts and police checks (which each of her cleaners has to have done) that has been sitting on her desk for two weeks already! Business is looking good.
The following business equipment is currently being used by House Angels:
• 1 Server – 1.2http://www.szdhsjt.com/daixieEssay/daixieaozhouessay/ MHz Processor, 1 GB Ram, 20GB hard drive, 6 USB 2.0 Ports
• 2 Workstations – 1.2 MHz Processor, 500MB Ram, 10GB Hard drive, 4USB 2.0 Ports.
• 1 Laptop 1.8 MHz Processor, 2 GB Ram, 20 GB Hard Drive, 8 USB 2.0 Ports.
• 1 PDA
• 2 Printers (1 laser + 1 colour bubble jet)
• Internet Access
• 2 Mobile phones
• 1 Scanner
• 1 Photocopier |
