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Introduction Making a start This is a start! To give this a sense of purpose we can think about what we want to achieve. • Introduce you to the ideas of problem solving Problem solving is more than just coming up with good ideas. Good ideas will help but we will need to understand the problem we are working on. We need to find ways of using your good ideas. We also need to accept that not all good ideas turn out to be good ideas! And what about other people?. Will others help you and if so why? We need to carefully consider our role in any problem situation. To what extent are we part of the problem? Problem solving is also a matter of judgement. We solve problems every day without giving them any special attention. Some problems we already have answers for. We will need to decide which problems to leave and which problems to work on. 1.1 Understanding the problem situation Having identified some concern, we need to make a decision whether to leave it for now, use a known response or accept that we have a problem that we need to do some work on. All of these have some merit and will reflect the way we deal with information flows throughout the day. Having been told that your car is dirty you may decide to leave it for now as you have more urgent things to do and think about it again later. You may know that your car is dirty but as you are in the habit of going to the car wash every Friday evening, know that this relatively minor issue will soon be resolved. The car being dirty could be a bigger problem if you have a potential buyer on the way and you want to give the impression of being a careful and caring owner. Leaving a problem can have merit. It may just go away. You may have feared redundancy for sometime, only to be reassured that your job was now safe or that promotion was possible within the new organisation. Leaving a problem could mean that you see it differently or that you get new information. There is a saying ‘we have lots of answers looking for questions’. We do need to build a range of skills and experience. Some problems we just know how to solve. Given the need to produce a cashflow forecast, you may have a spreadsheet model that you can easily adapt. You don’t need to invent an alternative to spreadsheet software or invent a completely new model. There is another saying that goes ‘What is originality? Undetected plagiarism’ (attributed to Dean Inge). The chances are that whatever solution you work with, it is not going to be completely original. Even if you were the first to climb Everest, you won’t have been the first to try and you won’t have been the first to climb a mountain. |
