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增强现实（AR）是将虚拟信息应用到现实世界中，使人的感官感知虚拟信息，实现超越现实的感官体验（黄、杨、谢、王A），实现真实信息与虚拟世界信息的无缝“集成”的新技术。Nd Hung，2018年）。AR可以广泛应用于供应链管理，从而提高客户满意度。
Augmented reality (AR) is a new technology that "integrates" real-world information and virtual world information seamlessly, by applying virtual information to the real world to make it be perceived by human senses to achieve a sensory experience that transcends reality (Huang, Yang, Hsieh, Wang and Hung, 2018). AR can be widely applied to supply chain management and therefore increase customer satisfaction.
应收账款可以改善拣货流程。员工可以使用应收账款来加快订单拣货过程，减少出错的可能性。通过使用智能眼镜，员工可以在选择订单时准确地看到物品应放在购物车上的位置。此外，这些智能镜头总是为订单领料员保留领料单，并向他们展示通过仓库的最有效方式。这项技术在这一过程中被普遍使用，是一个巨大的改进，比订单挑选者使用手扫描仪来选择产品并将其放在购物车上。
AR can improve order picking process. Employees can use AR to make the order picking process faster and less prone to errors. By using smart glasses, employees can accurately see where items should be placed on the shopping cart when selecting an order. In addition, these smart lenses always keep picking lists for order pickers and show them the most efficient way to go through the warehouse. This technique is commonly used in this process and is a huge improvement over the order pickers’ using hand scanners to select products and placing them on shopping carts.
AR保证了管理的质量。亚马逊、大型零售商和其他分销商通常在全国各地都有生产设施、配送中心和仓库。许多公司甚至在海外拥有这些设施。在许多情况下，经理可能不在现场。然而，他们仍然需要承担最重要的责任。通过使用任意数量的AR工具，这些经理可以随时实时查看任何网站，以确保流程按计划运行。当自然灾害和其他问题导致供应链中断，关键人员无法到达现场时，这一点尤为重要。
AR guarantees the quality of management. Amazon, large retailers and other distributors usually have production facilities, distribution centers and warehouses throughout the countries. Many companies even have these facilities overseas. In many cases, the managers may not be on site. Nevertheless, they still need to assume the most important responsibility. Through the use of any number of AR tools, these managers can view any website in real time at any time to ensure that the process runs as planned. This is especially important when supply chain disruptions caused by natural disasters and other problems, and the key personnel are unable to reach the site.
AR可以优化运输。AR应用程序可以简化识别包的时间，并确定包的来源和目的地。例如，AR移动应用程序可以确定包的具体信息、每个包的重量以及它是否脆弱。然后，该设备可以计算运送包裹所需的空间，并在考虑到计划路线的情况下，在驾驶员的车辆中找到正确的位置。
AR can optimize transportation. AR application can simplify the time of identifying packages and determine their origin and destination. For example, an AR mobile application can determine the specific information of a package, the weight of each package, and whether it is fragile. The device can then calculate the space required to deliver the parcel and find the right place in a driver's vehicle, taking into account the planned route.
AR can improve secure delivery options. When ensuring that a package being delivered to a specific person, the current method is to verify the identity and collect the signature (Mota, Ruiz-Rube, Dodero and Arnedillo-Sánchez, 2018). Through cooperation and approval with customers, AR can make secure delivery and authentication easier. A customer's photos can be scanned and stored in the company's database. Then, on delivery, AR and facial recognition technology can be used to match the customer's face with the pictures in the database. Therefore, it is easy to ensure that the recipient is the intended recipient.
AR can improve customer experience (Quercioli, 2018). Customers can use AR technology-based APP to view items in their stores. In this way, customers can select any product in the catalogues, and then use mobile phone camera to view the products they want to buy, as well as the performance of furniture, sofas that they want to purchase in their homes. Companies can also use AR to allow customers to browse the aisles and warehouses of retail stores, so that customers can understand the current status of the companies’ management.
References
Huang, T., Yang, C., Hsieh, Y., Wang, J. and Hung, C. (2018). Augmented reality (AR) and virtual reality (VR) applied in dentistry. The Kaohsiung Journal of Medical Sciences, 34(4), 243-248.
Mota, J. M., Ruiz-Rube, I., Dodero, J. M., Arnedillo-Sánchez, I. (2018). Augmented reality mobile app development for all. Computers & Electrical Engineering, 65(1), 250-260.
Quercioli, F. (2018). Augmented reality in laser laboratories. Optics & Laser Technology, 101(5), 25-29.
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