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(2) listen to the opinions of the consumers and successfully solve the problem Opinion of consumers, dissatisfaction and complaints, the enterprise must not be ignored, and should follow the policy of "the customer is always right", when the customer is god Engraved on the heart, the customer feedback as a wealth of information. In order to understand the requirements of customers, we should also timely and effectively solve them, so that customers can have confidence in the products and enterprises. The specific measures may include a feedback form in the product, a free or called main pay phone, and a permanent consumer survey.
(3) consumers education shall provide consumers with the knowledge and information they need to become a smart and competent consumer. Let the consumer better understand the product, also understand the enterprise and the enterprise culture to a certain extent. In this way, one side can enrich the knowledge of consumers and simultaneously promote the corporate image, which brings benefits to consumers, enterprises and society. The specific can carry on the product information of free charge regularly, also can use the form of flyer to carry on the obligation propaganda etc.
Reference
Nedeljković, U., Novaković, D., Puškarević, I., & Tomić, I. (2014). Helvetica as a Type Convention for the Youthful and Trendy Image: A Consumer Response to Designer Safe Option. Marketing (0354-3471), 45(1), 50-62.
Sutherland, B. (2008). funkadelic precision. Print, 62(2), 106-108.
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